Refund and Returns Policy
At Ferdsi Luxe, customer satisfaction is our priority. We are committed to providing premium fragrances and a smooth shopping experience.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
-
The item must be unused and unopened
-
The product must remain in its original packaging
-
Proof of purchase is required
Due to hygiene and safety reasons, opened or used fragrances cannot be returned unless the item arrived damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include:
-
Your order number
-
Clear photos of the product and packaging
Our support team will review your request and provide a suitable resolution.
Refunds
- If item not received, you will get your refund within 14 business days after tracking information.
- If item damaged then refund can be applicable after suspecting it, our team will inspect the product
- If item lost in delivery process, then refund will be applicable after inspecting the product lost issue.
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are issued to the original payment method within 5–10 business days depending on your payment provider or bank.
Non-Refundable Items
The following items are non-refundable:
-
Opened or used perfumes
-
Gift cards
-
Final sale items
-
Promotional or discounted products
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may only be canceled within 12 hours of purchase before processing begins.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
Ferdsi Luxe
Luxury Fragrances Designed to Leave a Lasting Impression